PAYMENT INFO
HOW TO ORDER
All you need to do is simply choose a design, Garment Style, Colour and size, and click on the 'Buy Item' button. You can carry on browsing our site and add other items to your order, until you are ready to pay. You can adjust your order via the shopping cart. Once you have finished browsing the products all you need to do is proceed to the check out, enter your details, payment method and delivery address. Once the order has gone through you will receive an email confirming your order has been placed.
If you wish to order by Post please send your order to Freddysays.com, Unit E104 Park Hall Trading Estse, 62 Tritton Rd , London , SE21 8FE . Please state clearly where you wish the product to be delivered and do not forget to enclose your cheque!
You can also send your order via Fax. State clearly what you require, where you would like it sent and your payment method. Send faxes to +44 (0) 20 8761 5952
PAYMENT
Our payment process is hosted on a secure server, so your credit card details are safe. We will send you notification of your order by email. We accept Visa, Visa Delta, Visa Electron, MasterCard, JCB, Switch & Solo. All transactions will appear on your statement as SIMIAN LIMITED.
If ordering by post please make cheques payable to SIMIAN LIMITED and write your name and address on reverse.
DELIVERY (to top )
For addresses within mainland UK we aim to deliver within 48 hours but please allow 10 working days from receipt of your order. If you have paid by cheque then we will wait for the funds to clear before processing your order. For orders outside mainland UK Please allow 15 working days. If for any reason we are unable to meet this target you will be contacted and given a revised delivery schedule and the option to cancel your order. If you require special delivery then please contact us at info@freddysays.com
Delivery costs are as follows: *
| Mainland UK | Northern Europe | Rest of the World | |
| 1 Item | £ 2.50 | £ 3.50 | £ 5.50 |
| 2 Items | £ 3.50 | £ 4.50 | £ 8.50 |
| Each extra item | £ 1.00 | £ 1.50 | £ 2.00 |
* excludes delivery costs for Mozzee high chairs - see individual product for details.
EXCHANGES & RETURNS (to top )
We are happy to exchange or refund if you are not entirely satisfied. The item must bereturned unused in its original packaging andwith all labels in tact. All returns must be sent recorded delivery and you will be liable for the return delivery charge. The returned items need to be sent back within 7 days and accompanied by proof of purchase. Prior to any return you must email your request to returns@freddysays.com and we will send you a returns form. This must also accompany any returned item for you to receive a refund or exchange.
PRIVACY POLICY( to top )
The information we learn from our customers helps us personalise and continually improve your shopping experience at Freddysays.com. We use the information to handle orders, deliver products and services, process payments, communicate with you about orders, products, services and promotional offers, update our records and generally maintain your accounts with us, and recommend merchandise and services that might be of interest to you. We also use this information to improve our store and platform, prevent or detect fraud or abuses of our website and enable third parties to carry out technical, logistical or other functions on our behalf.
Freddysays.com will treat all your Personal Information as confidential (although we reserve the rightto disclose this information in the circumstances set out below). We will keep it on a secure server and we will fully comply with all applicable UK Data Protection and consumer legislationfrom time to time in place. When you shop at Freddysays.com, there are different ways we gather information about you:
When you shop on this Website, we will ask you to input and will collect Personal Information from you such as your name, e-mail address, delivery address, contact details and, if you place an order, your credit card details and billing address. We keep a record of this information. All this is necessary for us to recognise you as a registered customer and to fulfill the orders you place with us.
We keep a record of your purchases with us, this means we can send you the most relevant offers. It also means we can deal a lot quicker with any problems you may experience with your order.
We receive and store certain types of information whenever you interact with us. For example, like many websites, we use "cookies" (for details see below) and we obtain certain types of information when your Web browser accesses Freddysays.com.
We keep a record of any e-mail correspondence you send us. This helps us keep track any problems or concerns you've had with our products or services.
Cookies ( to top )
Cookies are small text files
that web sites can send to your computer. A
cookie can be thought of as an Internet user's
identification card, which tells a web site
when the user has returned. Cookies are not
computer programs, and can't read other information
saved on your hard drive. They cannot be used
to disseminate viruses, or get a user's e-mail
address etc. They only contain and transfer
to the web site as much information as the users
themselves have disclosed to that web site.
Cookies make the interaction between users and web
sites faster and easier. Without cookies, it would
be very difficult for a web site to allow a visitor
to fill up a shopping basket or to remember the user's
preferences or registration details for a future visit.
The Freddysays.com website uses cookies to allow customers
to move from one part of the web site to another and
to add items to the shopping basket without having
to login repeatedly.
The European Union Directive on Privacy and Electronic
Communications (the "Directive"), which
came into force on 31st July 2002, recognises that
cookies are a "legitimate and useful tool" for
many activities, including verifying the identity
of web site users. The Directive makes it compulsory
for web sites to inform users if cookies are being
used (which is exactly what we are doing here!), and
to provide some information on how cookies are used.
You can find more information on this subject at www.aboutcookies.org .
Lastly, the Directive places an obligation on web
sites to make users aware that they can set their
computers to reject cookies. You will find the instructions
on how to do this at www.aboutcookies.org .
However, you should be aware that the reddysays.com
website (in common with most other shopping web sites)
will not work without cookies.
How We Use Your Personal Data ( to top )
All the information we collect via our website or through correspondence with you is used to manage and improve the service we offer you. We only use your personal information for:
- Processing your orders.
- For statistical purposes to improve this Website and its services to you;
- To administer this website.
- Providing you with information about the products and services we offer.
Assessing your request for delivery of goods and services from us where we may make enquiries about you including searching your records held by organisations like Equifax and credit reference agencies. At all times where we use or disclose your information it will remain secure.
If you consent, to notify you of products or special offers that may be of interest to you.
You agree that you do not object
to us contacting you for any of the above purposes
whether by telephone, e-mail or in writing
and you confirm that you do not and will not
consider any of the above as being a breach
of any of your rights under the Telecommunications
(Data Protection and Privacy) Regulations 1999.
Here are the circumstances where we may share
some of your data with others:
With agents (including credit reference agencies, credit card clearing agencies, fraud prevention and detection agencies) that we use to process the orders you place with us or who assist us in the service we provide to you. In these instances, we provide them with only the information they need to perform their function.
In the unlikely event that our business assets are ever sold to or purchased by another company. (Our data records are part of our business).
How We DO NOT Use Your Personal Data.
- We will never pass on your email addresson to a 3rd party for marketing purposes.
- We never pass on credit card details to anyone.
When you create a shopping account while ordering online you will be given the option to receive information from Freddysays.com by post, e-mail or telephone, about products, promotions or special offers which we feel may be of interest to you. In the event that you do not wish to be contacted for such purposes, ensure that you tick the appropriate box as you go through the registration process. You may unsubscribe from our contact list at any time by replying to a promotional e-mail with the word "unsubscribe" in the subject line, by emailing us at info@freddysays.com or telephoning us on +44 (0) 208 761 5952.
You should also be aware that if we are requested
by the police or any other regulatory or government
authority investigating suspected illegal activities
to provide your Personal Information and /or User
Information we are entitled do so.
How secure is the information you have on me? ( to top )
We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input.
We reveal only the last five digits of your credit card numbers when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing.
We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personally identifiable customer information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you.
It is important for you to protect against unauthorised access to your password and to your computer. Be sure to sign off when you finish using a shared computer.
Data over the Internet
The Internet is a global network - therefore there are cases where your data travels internationally, which may include places outside the European Union. We want you to know that if you visit or shop at Freddysays.com, you're agreeing and authorising us to process data in this way.
COMPANY INFO ( to top )
CONTACT ( to top )
Freddysays.com
Unit E104, Park Hall Trading Estate
62 Tritton Road
London
SE21 8DE
Phone +44 (0) 7971 226 917
Fax +44 (0) 20 8761 5952
Email info@freddysays.com
COMPANY DETAILS ( to top )
Freddysays.com is owned and operated by Simian Limited.
Simian Limited Registered address:
6 Firbank Road,
London,
SE15 2DD
Company Number 5067701.
Registered at Companies House, Cardiff.